Returns Policy

WHAT can be returned?
After you receive the cover, if you have not yet attempted to install it, you can return it to us.  We must receive the cover undamaged, preferably in it's original packaging which is designed to protect it during shipping.

Standard cover sizes can be returned under this policy however custom sized covers cannot be returned.

WHEN do items need to be returned by?
You need to notify us ASAP if you wish to return the cover, and no later than 7 days after receiving it.  Beyond 7 days there is $60 per cover restocking fee.  A restocking fee applies to all trade sales.

WHERE do items need to be returned to?
Contact us and we will provide details of the process to return the cover to us.

HOW do customers return items?
Contact us and we will provide details of the process to return the cover to us.

SHIPPING for returns?
You will be responsible for the cost of shipping the cover back to us.

CREDIT for returns?
You will receive a refund, less a restocking fee which covers the cost of shipping in both directions.

Instore return option?
If you are in Brisbane, you can return the cover in person.  Please contact us to arrange a time.

Packing materials?
We pref to receive any returned cover in it's original packaging, which is designed to protect it during shipping.